We’ve talked about proactive chat in our blog before. You know, when you contact your website visitors before they contact you. You can also take on proactive chat in a more focused way: targeting. Where you screen your website visitors in advance and only contact a small part of them, those who meet a number of requirements. That way you can communicate more effectively, which is useful if, for example, you use your live chat channel specifically for sales. Read More
Conversions on websites are literally the fuel that keeps an Internet business running. Some fuels work better than others. Fortunately, most conversion factors can be derived with a little research. Google Analytics, eye-tracking software, and even customer surveys can help your conversion specialists in the right direction. There is one function in particular that increases conversions more than any random colour change or move of a button, and it is called live chat. Live chat immediately changes the consumer’s perception. It gives websites additional credibility and gives potential customers the peace of mind that customer service is a priority. Consumers who are looking for information definitely love live chat, and even regular shoppers enjoy the benefit of having a price or function confirmed before proceeding with their purchase. There are several ways in which live chat increases conversion. Here are seven of the most important ones: Read More
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.