Sending leads to your website is one of the first steps in the conversion funnel, but a “lead” is not really a “lead” until the visitor has actually shown interest in your product or service.
A visitor on your website is just a statistic, not a true lead. By using live chat, you can persuade the visitor to take a trial or fill out a registration form. This is an example of lead generation.
Take a look at your website and identify the number of ways in which a customer can contact you.
Most websites have a contact form, social media links, and perhaps an e-mail address. However, none of these contact methods offer the immediate interaction of live chat. You could get in touch quickly via phone, but the threshold is a lot higher for this channel. In addition, they might be numbers you have to pay for.
With live chat, your visitor can ask for help and receive real-time answers in a direct, free, and anonymous way.
In fact, I can say that live chat is the only way to communicate with website visitors that are not yet customers. You probably do not have the e-mail addresses of random visitors, and if they contact you, there is no way for you to reach out to them. Live chat helps you bridge this gap and enables you to be in contact with every customer on your website.
This can help you convert traffic into concrete leads.
Triggers are a great way to identify high-quality customers without the need to chat with each visitor. Here are some examples of useful triggers:
It goes without saying that a potential customer already needs to be on your website before live chat can be effective.
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.