When you are ready to incorporate live chat into your business website, there are a few things you need to look out for. Choosing the right software is integral to getting the best out of live chat. Many businesses have not got value for money spent on live chat because they chose a software that is not suited to their needs. Here are a few things to look out for.
Chat transcripts can give you amazing data that can help you improve your services. When customers repeatedly ask for services you don’t offer, you can consider offering these services based on the data you have on them.
Also, you can look into adjusting your web content when customers begin to ask information that has been supplied on the website. It means the information is not clearly communicated. Similarly, the most frequently asked questions can be inserted into your homepage so that customers do not have to ask again in the future. Live chat, when properly implemented, will give more than it takes from your business. This is what I call good business. Cheers!
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.