One of the things that live chat can do for you is the provision of information and data that you can use to identify and cultivate potential customers for a business product or service. This process is known as lead generation. Using live chat, you can pique the interest of customers in a particular product or get them to enquire about the product or service. Here’s how.
It must be noted that generating leads and customer satisfaction are two separate things. This is how it works. To generate leads, you focus on answering just a few questions, say 5 to 7 questions. Within this time, you can get the customer to answer as many questions as you need them to. Next is to make an exit statement where you transfer the chat to an agent who is concerned with customer satisfaction. Trying to combine lead generation with customer satisfaction might muddle things up. So, the advice for you who wants to use one stone to kill two birds is to prioritize and compartmentalize.
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.