This university of applied sciences wanted to make its website more personal and add a low-threshold channel to the existing channels (phone, e-mail) on the site. They did not have the people to provide the site with live chat, so they decided to outsource live chat to us. Currently, only a part of the site has live chat, but this will be further expanded in the future. Most visitors are upcoming students who are considering studying at the HAN. The employees of LiveChat Pro use the chat to show visitors around the site and make appointments for an advisory talk with a coordinator if the visitor desires it.
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.