Market research by LiveChat Pro shows that the American company Zendesk, the creator of live chat software Zopim, has the largest market share in the Netherlands with 33%. In December of last year, we examined 150 Dutch websites that have a live chat function.
Zopim is originally a Singaporean product, but was acquired last year by Zendesk, a company that provides customer service software to companies worldwide.
The second largest software supplier is LiveZilla, with a market share of 9%. Of the Dutch suppliers, Livecom is the largest. The Dutch live chat suppliers Livecom, Casengo, Robin, and Cobrowser together have a market share of 15% in our country.
It’s easy to see why Zopim is the largest. It is a simple but solid product with a sleek appearance, and priced competitively.
The full research report can be requested from us.
Disclaimer: we are independent and have fully funded this market research. We do not use Zopim ourselves.
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