When a customer reaches out through live chat, one thing an agent must keep in mind is the need to make the conversation lively and humane. The customer should not think they are talking to a robot. The agent has a lot to do in this regard. Also, some customers may not be chatty, an agent must know how to get them to talk. The more information customers are able to provide, the more easily the chat agent will be able to serve them. Mastering the art of conversation can require effort even though there are those who are talented at it. If you have chat agents who are not gifted at making conversations lively, the following guidelines can be practiced with these agents to improve their conversational skills. They should learn this both online and offline. Be a good listener. Knowing how to listen is a skill that many lack. Training your agents in listening skills will bolster their performance on live chat. They should be taught how to ask probing questions that will make the customer disclose more information. Know the product. Gaining good knowledge and interaction with products can help an agent offer key insight into the […] Read More
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.