020 8798 3033

Tag Archives: mobile responsive

How to choose the right chat software

When you are ready to incorporate live chat into your business website, there are a few things you need to look out for. Choosing the right software is integral to getting the best out of live chat. Many businesses have not got value for money spent on live chat because they chose a software that is not suited to their needs. Here are a few things to look out for. You need to check if the canned messages can be customized. Customers need to feel that they are being contacted by a real person and not a bot. When the same proactive greeting is offered every time, it sends a wrong message to customers and they are discouraged to use live chat. Does the live chat software have a mobile app? In this world of mobile technology, it is important to be able to offer support via mobile devices. Support needs to be available 24-7 and one way to ensure that is to see that the live chat option you go for has a mobile app incorporated to it. The end user also need to have a mobile responsive chat widget. Customers are most likely going to be accessing your […]
Read More