020 8798 3033

Tag Archives: occupancy

The best way to manage your chat team

You have integrated live chat into the communication mix of your company. So if all goes well, you already know that you have to thoroughly train your new chat agents in order to use your live chat as effectively as possible. Then comes a new challenge: managing your team as it grows. How do you ensure that your department works optimally and that you use all chat agents efficiently? There are all kinds of different tools available for live chat software. Below you will see how you can use them.
Read More