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Tag Archives: outsource live chat

The power of hybrid outsourcing: partially outsource your live chat

If you’ve made the decision to start offering with live chat, you will be faced with the following question: am I going to outsource or manage everything myself? Both methods have their own advantages, which means the choice isn’t always easy to make, but have you considered that it is also possible to partially outsource live chat, while maintaining control over it yourself? This type of “hybrid outsourcing” is the ideal solution for many companies, and can assist them in achieving their goals (faster). 
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Use six questions to determine whether it would be better to outsource your live chat

Jan 30, 2018 by Anthony Carter Tags: outsource live chat

For many companies, outsourcing live chat has many advantages and few disadvantages. However, it should be noted that this doesn’t apply to every company. To determine whether outsourcing live chat is a good idea for your company, you need to look at different aspects of your company and the extent and type of the customer service you provide. Whether you choose to outsource it or not, adequately setting up your live chat is always important. Ask yourself the following six questions and you will quickly find out whether outsourcing is the best option for your company. 
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In which cases is it better to outsource live chat?

Jan 16, 2018 by Anthony Carter Tags: outsource live chat

When you decide to implement live chat, at a certain point, the question arises whether you’re going to do it all by yourself or whether you will have a specialised company do it for you. Here, we have listed the pros and cons of both strategies for you. Although there are certain companies for whom managing their own live chat is the better option, there will be more (especially smaller) companies for whom outsourcing is preferential. But how do you find out whether it is advisable for you to outsource live chat?
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How do you successfully outsource digital customer contact?

Dec 19, 2017 by Anthony Carter Tags: outsource live chat

There are various reasons for outsourcing live chat to a specialised company. A common reason is that you do not have personnel that possess the right skillset, or perhaps you simply don’t have time because you’re too busy with other things. To ensure the successful outsourcing of your digital customer contact, three things are important: create a plan, find the right provider and measure results. 
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