We’ve talked about proactive chat in our blog before. You know, when you contact your website visitors before they contact you. You can also take on proactive chat in a more focused way: targeting. Where you screen your website visitors in advance and only contact a small part of them, those who meet a number of requirements. That way you can communicate more effectively, which is useful if, for example, you use your live chat channel specifically for sales. Read More
We told you about what proactive live chat is and that the automation of live chat is important. As a sort of sequel to this article, we are now writing a “counter article”, so we can show you the other side of automating live chat. Where we first focused on how you should approach it, we now look at how you should not. And then we will focus purely and solely on automating it. Read More
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.