Live chat has become a veritable tool for businesses that seek conversion increase in the number of visitors to their website. It allows a representative of the company to answer questions about products and generate more sales through customer engagement using instant messaging.
Managing a live chat is not as easy as installing one on your website. Improper handling can make you wish you didn’t have that plugin in the first place. Conversely, excellent live chat services have been proven to dovetail with increase in conversion, better customer experience, and improved customer services for most businesses. 52% of customers will buy again from companies that offer excellent live chat support, stats have shown.
A properly managed live chat by a skilled agent can be a great asset to your company just as a bot or software program can be a great liability when people are dissatisfied by the services it provides. The problem with a skilled live chat agent is that the cost of having one can make the company’s purse grow lean. So, what’s the way out? Live chat outsourcing!
Live chat outsourcing has many great advantages for your company:
For a successfully managed live chat operation, you need the following:
Live chat outsourcing can have a direct impact on your sales. The guidelines given will ensure you have a properly managed live chat. These professionals have the experience to peak customer’s interest once they visit your website. Consequently, their lead generation skills will result in conversion increase that will make your sales purse grow really fat.
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.