Outsourcing live chat

If you own or manage an online business, you know how important it is to have contact with customers to win orders, to provide help and create customer satisfaction. In addition to providing traditional support through email and phone businesses now have the ability to outsource live chat (managed live chat) and offer this great communication channel on their websites.

Websites of major companies already use managed live chat, proving how effective it is. Some of these companies are Nike, Accenture, Microsoft, Alfa Romeo, Johnson & Johnson and FedEx to name but a few.

Live chat provides a much faster way to communicate with customers online through just a click of a button. The best of online chat is that it is about real-time communication and customer retention because customers do not have to leave the site. Unlike telephone interaction live chat operators can handle multiple chats, so that customers have to wait less longer.

The only disadvantage of online chat is when it is not properly implemented. Some organizations do not have enough time and staff to provide live chat because of limited training and resources.

Managed Live Chat is an option in that case.

Live chat outsourcing to a company like LiveChat Pro gives your organization a competitive advantage, because we will provide the resources to hire, train and manage live chat operators. It’s like having your own employees, but with more time and knowledge of the product, giving customers the satisfaction that they need.

Once you have chosen a managed live chat provide, it is important to spend some time on training the chat operators about your product and keep them up to date on recent developments in your company.

For those who are still skeptical about the effectiveness of the use of live chat on their website, here are a few facts that hopefully you will change your mind:

• 61% of the conversion takes place during a live chat
• Customers who chat are 4.1 times more likely to convert than non-chatters
• Research among our customers confirms that live chat interactions are very satisfactory for website visitors; an average satisfaction score of 8.8.

Outsourcing live chat will help your business greatly provided it is done correctly. Try us. There is no better way to serve customers than being there when they need you.