020 8798 3033
Copyright © 2019. All Rights Reserved by Digital Customer Care Company BV - Live chat outsourcing
We have service packages that are suitable for every size of business. Regardless of what your organization needs, we have a Managed Live Chat package that fits your organization. We expect that you will be excited about the way our chat operators engage with your website visitors, provide excellent customer service and generate warm leads for your organization.
LiveChat Pro is a leading live chat contact center with live chat operators that work for various clients, ranging from retailers, IT companies, educational institutions and car dealers.
No. Manning live chat is an expensive service. It would require at least one FTE. If you’d also like to be available during evenings and weekends, you need about 3 FTE’s. Live chat is a costly service. Compare the prices of our managed live chat with the costs of an in-house live chat team.
We invest a lot in the transfer of knowledge with clients. You can read all about it here.
We offer live chat in Dutch, English, French and German.
If your site has more than 50,000 visitors per month, or you using our dedicated chat operators, please contact us for a quote.
Instead of paying for a chat you can also, if applicable, pay per lead or per order. Please contact us to receive a price per lead (or CPS).
Our service level agreement includes the following. We guarantee a response time of up to 30 seconds on an incoming chat request. We also guarantee that our services 99.9% of the time will be available. And finally, we guarantee a minimum of 95% customer satisfaction! If we don't achieve these targets, we will refund a portion of the monthly fee.
We run a transparent company. We want to point out that it is in your interest to keep us informed of major marketing or advertising campaigns, so we can adjust the number of chat operators to the expected web traffic. We can only provide guaranteed response time and uptime to our customers who give us at least 7 days in advance to notify us of major marketing campaigns. All prices are excluding VAT. Subscriptions are billed in advance. Other costs, such as additional leads and conversations, are billed monthly in arrears.
If you do not need staff, but only the live chat software, please purchase a license for LiveChat here.
Beside managed live chat live chat we also offer other services, such as implementation and training. Do you have any questions? Please contact us.
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.