The price for our managed live chat service starts at £885 per month. If you employ your own staff, it will amount to the following:
Gross salary of a customer service employee: £22,000 (source: Reed.co.uk)
Employee insurance (Class 1 NICs): £3,016
Office space and other overheads: £3,000
Computer and phone: £720
Total :£28,736 per year
This is excluding any recruitment, training and management costs. The employee will need to remain sat at the desk in order to respond to incoming chats quickly (we guarantee a response time of max. 30 seconds). They can’t receive calls or perform other activities. One member of staff is, of course, not enough to provide live chat from 6am until 10pm, 7 days per week. In addition, we also work with chat operators who are on standby; so we are never on sick leave or on holiday.
And finally, live chat is our core business. It’s what we do, day in day out. We are continuously optimising the live chat software to reach the visitor at exactly the right time in the purchase process. We are experts in the field and know exactly how to convert visitors into leads and customers.
We have only one goal: providing outstanding customer service online. The feedback that we get from customers is that LiveChat Pro precisely does that.
Our clients outsource live chat to us. Chat with us about managed live chat and try it. Or call us. Within 10 to 15 minutes one of our account managers can help you understand how LiveChat Pro works and give an estimate (based on the number of visitors of your website) of how many chats, leads or orders you can expect in a month. And of course he or she will explain the costs and how we work.